Proficiency

I have more than 18 years of experience with programming - I am Microsoft Certified Professional. I also have 8 years of experience with voice systems (IVR), voice recognition (ASR), DTMF and USSD multichannel applications as well as using biometric technology (voice authentication).

Professional objective

In order to make use of my knowledge of psychology regarding user interactions, I would like to combine in my job Persuasive Technologies with the aspects of Usability, Accessibility and User Experience. I would like to be partially an Interaction Designer and partially a Conception Designer, a so-called "User Experience CEO". I love green technologies; I am always trying to find a solution bearing aspects of sustainability. I am interested in remote control, energy saving, control of power consumption, and smart grids.

Personal characteristics

I specialize in technical topics, in analytical thinking, and I have developed and reached work ethics which enables me to use my competent leadership skills. I behave as a cosmopolitan, open-minded and sustainable thinking person. I am always interested in new topics and ideas, technologies and challenging jobs. Although I like challenges, I don't like competition. I feel best working in a team, fully dedicated to tasks I am competent to do and responsible for.

Summary
  • 15+ years of experience with application and database programming
  • 10+ years of experience with creating web applications
  • 8 years of experience using DTMF, USSD and ASR (speech recognition) on Voxeo VoiceObjects platform
  • development of an extensive IVR application that has probably the highest usage in the Czech Republic
  • excellent knowledge of creation of user interface according User Experience
  • Microsoft Certified Professional MCAD, MCPD, MCTS
Technologies
  • Voxeo VoiceObjects, Cellicium, Nuance SpeekFreely
  • Microsoft .NET, Microsoft Windows, IIS, Microsoft Visual Studio
  • IVR, ASR, TTS, USSD, VXML, GRXML, HTTP, XHTML, HTML, WML
  • Web, Mobile Web, C#, JavaScript, Assembler
  • XML, XSLT, XPATH, SOAP, SOA, OOP
  • Database, Microsoft SQL Server, Oracle, MySQL, Design Patterns
Skills
  • Voice applications, Web Applications
  • Web development, Database development
  • User Experience (UX), Usability, Accessibility, User Centered design
  • Persuasive technology, Human Computer Interaction, Psychology basics
  • Agile methodology, Scrum, GTD, The 7 Habits of Highly Effective People
  • Typing with All Ten Fingers, Driving licence group B
  • Presentation, Public speaking, Leadership
Education

9/1991 - 12/1992 University

VŠB - Technical University of Ostrava

Electrical, Electronics and Communications Engineering
Unfinished

2/1992 - 7/1993 Higher education

Business Academy of Albín Bráf, Třebíč

Data Processing and Data Processing Technology/Technician
Higher education - School leaving examination

9/1987 - 7/1991 Secondary school

Gymnázium Brno, Lerchova 63, Brno

Informatics
Higher education - School leaving examination

Certifications
Courses

MCAD, MCPD, MCTS (MCP 3822879)

Toastmasters - Competent Leader

Development of Voice Applications using VoiceObjects

VoiceXML Application Development Fundamentals

  • Genesys University, Genesys Télécommunications France, Paris

Electrical Higher Qualification (§6 Reg. No. 50/1978 Coll.)

IBM Warranty Authorization

► More Certifications…

Career

6/1/2009 - 3/31/2012 Senior Programmer - Analyst

T-Mobile Czech Republic a.s.

  • Analysis of customers requirements, Working on projects
  • Development of voice (IVR) and USSD applications, improving and recoding old applications regarding User Experience
  • Development of IVR/USSD selfcare application with the highest usage in Czech Republic (65,000 requests per day, 365/7/24)
  • Solving possible defects and incidents on production applications
  • Leadership skills team support: presentation of new ideas and concepts, revision of processes, code-review
  • Gathering innovative ideas and evaluating them for implementation

7/1/2011 - 6/30/2012 Vice President of Education - Voluntary Activity

PragueSpeakers Toastmasters

  • Planning club meetings
  • Planning the accomplishment of the club program goals
  • Monitor club performance and progress towards goals
  • Coach team members when necessary
  • Delegating tasks as needed
  • Assigning a mentor to every new member

10/1/2007 - 5/31/2009 Programmer - Analyst

T-Mobile Czech Republic a.s.

  • Analysis of customers requirements
  • Development of web pages t-mobile.cz, intranet applications
  • Development of voice applications (IVR) with voice recognition

11/01/2002 - 9/30/2007 Webmaster

T-Mobile Czech Republic a.s.

  • Development of web pages t-mobile.cz on ASP.NET platform
  • Development of intranet applications on PHP, ASP and ASP.NET platform
  • Development of small voice applications (IVR)

9/20/2002 - 10/31/2002 PHP and Oracle programmer

Qris a.s., Prague, Czech Republic

  • Development of IZIP information system (www.izip.cz) using XHTML,JavaScript,PHP,Oracle

12/9/2001 - 9/19/2002 Self-employed programmer

member of team Supramax spol. s r.o.

  • Web, database development on PHP, MySQL platform

11/1/2000 - 12/8/2001 Web & wap developer

PC Net CZ spol. s r.o., Brno, Czech Republic

  • Programming PHP based application using MySQL
  • Servicing and repairing of computers

1/1/2000 - 10/31/2000 Certified service technician PC IBM

PC Net CZ spol. s r.o., Brno, Czech Republic

  • Servicing and repairing of computers
  • SW installation, configuration

9/1/1997 - 12/14/1999 Novell Network administrator, Deputy head of IT department

CHEMONT, a.s., Brno, Czech Republic

  • Administration of network, SW instalation, End user support

9/1/1993 - 8/31/1997 Novell Network administrator, Technician of PC administration

CHEMONT, a.s., Brno, Czech Republic

  • Administration of network, technician, SW instalation, End user support

► More about Career…

Projects

One of the biggest IVR/USSD selfcare in Czech Republic (2007-2012)

Recoding of a big IVR/USSD selfcare application (2009-2012)

Migration from Genesys Voice Portal 7 to 8 (2012)

Customer Satisfaction Feedback (2012)

  • Replacement of the old, static IVR application with a new one that uses database configuration of scenarios
  • The application integrates VoiceObjects with database engine via WebService

Public speeches/presentations

UX Camp Europe Berlin (June 2011)

International Customer Service Worskhop - Athens (May 2011)

UX Camp Europe, Berlin (June 2010)

6th Telekom BarCamp at Deutsche Telekom, Bonn (October 2010)

Express Customer Line for T-Mobile selfcare IVR(2010)

  • Allow immediate payed transfer to an agent on users choice
  • Media reference: Mobil.cz

Start publishing about IVR development on SlideShare (2009)

Delivering USSD technology to T-Mobile selfcare (2009)

Tyna: T-Mobile IVR with Czech Speech Recognition - ASR (2008)

  • T-Mobile was the first company in the Czech Republic to use this technology
  • Using the state-of-the-art technology provided by the American company Nuance Communications
  • Based on the principle of "Natural Language Understanding" (NLU) with an open question at the beginning
  • Involved necessary adoption to VoiceObjects
  • Grammar development and tunning of 20 000 senteces and collocations
  • Action and object tagging
  • Example: ASR Roaming demo (Czech)
  • Media reference: Mobilmania.cz, Mobil.cz, Computerworld.cz

"ASP.NET Component of the Year" - 2nd place in a contest (2006)

  • Very useful server controls for ASP.NET developers
  • Blink, ImageViewLink, FlashMovie, ScheduledAdRotator, EnhancedHtmlForm, Pagination
  • Source: pavel-ruzicka.net/KomponentaRoku/

Rebuilding the website T-Mobile Czech (2004 - 2005)

  • Completely new ASP.NET based website www.t-mobile.cz with CMS
  • 1st place in competition Web Top 100

Rebuilding intranet CMS (2004-2005)

  • Recoding old static and PHP/ASP mixed pages to a new ASP.NET intranet based on Microsoft CMS

Internal T-Mobile Czech request tracking system (2004)

  • Based on ASP.NET, MS SQL with simple workflow and e-mail reminder
  • Still used by the whole company for requesting simple tasks

Internal web based application for T-Mobile Call Centre (2002)

  • Publishing call centre status data and online messages on big screens to call centre agents
  • Based on ASP.NET, MS SQL, Oracle DB, Internet Explorer
  • Still used with very few changes and updates (Big screen 1, Big screen 2)

Public webpages with a simple CMS (2000-2002)

  • PHP, MySQL, JavaScript
  • Programming for Supramax spol. s r.o.
  • pcnet.cz, trance.cz, ruefa.cz, pernikovavez.cz, djmix.cz, tippaper.cz ...
  • Components for the intranet of Alcatel Czech

Programs for 8bit computer Maťo

  • Assembler programming
  • Conversion of games, printer and device drivers from another type of 8bit: PMD85, ZX Spectrum

► More about Projects…

Languages
Personality
  • Czech: Native speaker
  • English: Fluent (C1) - presentations, leading meetings, calls, e-mails, writing documentation
  • Russian: Basics (A2) - reading manuals

  • MBTI: INTJ (ENTJ), DiSC: Result Oriented, Enneagram: Type 1 - Perfectionist
  • Willing to travel: yes,    Willing to relocate: yes
  • Non-smoker, Proactive
Other activities