Summary

• certification Microsoft Certified Professional Developer
• 18 years experience with application and database programming
• 10 years experience with creating web applications
• 8 years experience with creating audio/voice applications using voice recognition (ASR) and autorization, DTMF and USSD on VoiceObjects platform
• excellent knowledge creation user interface according User Experience

Current responsibilities

Programmer - analyst T-Mobile Czech Republic a.s.

since 9/30/2007

• Analysis of customers requirements
• Development of and voice (IVR) and USSD applications

As an employee I am responsible for developing and programming of the main customer care application over IVR and USSD channel (multi-channel) which has really high usage and contains administration almost all services of T-Mobile Czech Republic. My daily work consists partly from analysis of new request (projects), partly from developing application focusing on User Experience, but I am also involved in solving possible defects and incident since the IVR system has to be available 365/7/24. I support our team by my leadership skills e.g. I present new ideas and concepts, do code-review for my junior colleagues. I am also dedicated to work on innovations in our technology department - evaluate new ideas and suggestions and recommend them for realisation.

Technologies

• Voxeo VoiceObjects
• IVR, USSD - VoiceXML, GRXML, Cellicium
• Microsoft C#, JavaScript, VB Script
• Web, Mobile web - XHTML, WML, XML
• AJAX, SilverLight
• Database - Microsoft SQL Server, Oracle, MySQL
• UML, OOP, AOP, Design Patterns
• Microsoft .NET, Microsoft Windows, IIS, Microsoft Visual Studio
• Nuance SpeekFreely
• Enterprise Architect

Education

Secondary school Gymnasium Brno, Lerchova 63, Brno

school leaving exam

Higher education Business Academy of Albín Bráf, Třebíč

school leaving exam

Previous career

Programmer - analyst T-Mobile Czech Republic a.s.

9/30/2007 - 4/31/2009

• Analysis of customers requirements
• Development of web pages t-mobile.cz, intranet applications
• Development of and voice applications (IVR) with voice recognition

Webmaster T-Mobile Czech Republic a.s.

11/01/2002 - 9/30/2007

• Development of web pages t-mobile.cz
• Development of intranet applications on ASP.NET platform
• Development of and voice applications (IVR)

PHP and Oracle programmer Qris a.s., Prague, Czech Republic

9/20/2002 - 10/31/2002

• Development of IZIP information system (www.izip.cz) using XHTML,JavaScript,PHP,Oracle

Self employed member of team Supramax spol. s r.o.

12/9/2001 - 9/19/2002

• Web, database development on PHP, MySQL platform

Web and wap application developer
  PC Net CZ spol. s r.o., Brno, Czech Republic

11/1/2000 - 12/8/2001

• Programming PHP based application using MySQL
• Servicing and repairing of computers

Certified service technician PC IBM
 PC Net CZ spol. s r.o., Brno, Czech Republic

1/1/2000 - 10/31/2000

• Servicing and repairing of computers

Novell Network administrator,
deputy head of IT department CHEMONT, a.s., Brno, Czech Republic

9/1/1997 - 12/14/1999

• Administration of network, SW instalation

Novell Network administrator,
technician of PC administration CHEMONT, a.s., Brno, Czech Republic

9/1/1993 - 8/31/1997

• Administration of network, technician, SW instalation

Microsoft Certified Professional

MCP ID 3822879

Microsoft Certified Professional Developer Web Developer

551-UPGRADE: MCAD Skills to MCPD Web Developer by Using the Microsoft® .NET Framework

Microsoft Certified Technology Specialist Web Applications

551-UPGRADE: MCAD Skills to MCPD Web Developer by Using the Microsoft® .NET Framework 2.0

Microsoft Certified Application Developer For Microsoft .NET

320 - Developing XML Web Services and Server Components with Microsoft Visual C# .NET and the Microsoft .NET Framework

229 - Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition

Microsoft Certified Professional

315 - Developing and Implementing Web Applications with Microsoft® Visual C#™ .NET and Microsoft® Visual Studio® .NET

Motivation

User Experience specialist

• I would like to be between Interaction Designer and Conception Designer, so called "User Experience CEO" especially for VUI (Voice User Interface)
• I am interested in biometric technology (e.g. voice authentication)
• also interested in ideas of persuasive technologies regarding User Experience

Really interested in M2M technologies

• remote control of devices
• energy saving systems
• control of consuption of electricity
• smart grids, remote control of electricity networks and devices

Personality

• [MBTI]: INTJ (ENTJ)
• [DiSC]: Result Oriented
• [Enneagram]: Type 1 self-preservation

Languages

• Czech: native speaker
• English: fluent (C1)
• Russian: basics (A2)

Hobbies

I visit and take part in presentations and seminars about web and voice applications development, accessibility and user experience - e.g. UXCamp Europe.

I write articles about development of web applications to the Czech website Interval.cz: interval.cz/clanky/author/pavel-ruzicka/

I publish my experiences on my profile on SlideShare and other blogs, I do speeches and presentations for my colleagues.

I regularly attend The Toastmasters Group to improve my presentation and leadership skills. I serve there as Vice President of Education.

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